Contact us
Has your loved one just passed away?
Call us immediately.
We’re available 24 hours.
24 hour emergency assistance
Enquire about a funeral
Making a complaint
If you wish to raise a complaint with Compassionate Funerals you may address your complaint to your local branch manager, in writing via email or post:
[email protected] or Unit 8, Strathpine Business Park, 27 South Pine Road, Brendale, QLD 4500
Your complaint will be addressed by the branch manager within 48 hours.
If you feel that your complaint is not addressed satisfactorily you may then direct your complaint to the CEO of Word Investments Limited via [email protected].
Further resolution points may be:
- AFDA (Australian Funeral Directors Association). See www.afda.org.au or call 03 9859 9966.
If you are unsatisfied with the response from the AFDA you may contact the Office of the Australian Information Commissioner. Details of how to lodge a complaint can be found at:
www.oaic.gov.au/privacy/privacy-complaints
Read more about our Grievance Policy here.